Troubleshooting Notion Database Connection Issues with NoteForms
If you're experiencing connection issues with your Notion database on NoteForms, follow this comprehensive guide to identify and resolve the problem.
To start troubleshooting:
Visit the Troubleshooting Page: Go to NoteForms Troubleshooting.
Select the Workspace: In the top navigation bar, choose the appropriate workspace linked to the form experiencing issues.
Start Troubleshooting: Click the "Start Troubleshooting" button to view a detailed table of forms, their associated databases, and the connection status.
The table will display the following columns:
- Form Id: Unique identifier for the form.
- Form: A link to the form.
- Database: A link to the Notion database.
- Creator: The email of the form creator.
- Status: Current connection status.
- Error: The specific error encountered, if any.
Check the Status and Error columns for any issues. Common errors include:
Expired/Revoked
Resource Not Found
This error indicates that the Notion connection granted by the form creator has expired or been revoked.
- If the form creator is still part of your organization:
The creator must log in to NoteForms.
Navigate to the Workspace Settings Page.
Click "Connect a workspace" and re-connect the Notion workspace.
Follow this detailed guide to ensure proper connection.
- If the form creator is no longer part of your organization:
Take ownership of the form:
- Find the form in the list of forms and click on it.
- Open the share page and access Advanced Options by clicking the […] button.
- Select the "Take Ownership" option.
After taking ownership, click the "Submissions" button on the share page to open the associated Notion database.
Ensure the database is properly shared with the NoteForms integration. Follow this sharing guide.
This error suggests that the connection is valid, but NoteForms cannot access the form’s Notion database. Common causes include:
- The database is no longer shared with the integration.
- The database was moved to a location not shared with the integration.
Re-share the database with the integration. Follow this step-by-step guide to ensure proper sharing.
Confirm the database’s location in the workspace is accessible to the integration.
If the above steps do not resolve your issue, consult the following resources:
- How to Share a Notion Database with NoteForms
- Detailed Troubleshooting Guide
For further assistance, feel free to contact NoteForms support.
By following this guide, you should be able to resolve most database connection issues and ensure your forms work seamlessly with Notion.
Accessing the Troubleshooting Page
To start troubleshooting:
Visit the Troubleshooting Page: Go to NoteForms Troubleshooting.
Select the Workspace: In the top navigation bar, choose the appropriate workspace linked to the form experiencing issues.
Start Troubleshooting: Click the "Start Troubleshooting" button to view a detailed table of forms, their associated databases, and the connection status.
The table will display the following columns:
- Form Id: Unique identifier for the form.
- Form: A link to the form.
- Database: A link to the Notion database.
- Creator: The email of the form creator.
- Status: Current connection status.
- Error: The specific error encountered, if any.
Identifying the Problem
Check the Status and Error columns for any issues. Common errors include:
Expired/Revoked
Resource Not Found
Resolving Common Issues
1. Expired/Revoked Connection
This error indicates that the Notion connection granted by the form creator has expired or been revoked.
Resolution:
- If the form creator is still part of your organization:
The creator must log in to NoteForms.
Navigate to the Workspace Settings Page.
Click "Connect a workspace" and re-connect the Notion workspace.
Follow this detailed guide to ensure proper connection.
- If the form creator is no longer part of your organization:
Take ownership of the form:
- Find the form in the list of forms and click on it.
- Open the share page and access Advanced Options by clicking the […] button.
- Select the "Take Ownership" option.
After taking ownership, click the "Submissions" button on the share page to open the associated Notion database.
Ensure the database is properly shared with the NoteForms integration. Follow this sharing guide.
2. Resource Not Found
This error suggests that the connection is valid, but NoteForms cannot access the form’s Notion database. Common causes include:
- The database is no longer shared with the integration.
- The database was moved to a location not shared with the integration.
Resolution:
Re-share the database with the integration. Follow this step-by-step guide to ensure proper sharing.
Confirm the database’s location in the workspace is accessible to the integration.
Additional Resources
If the above steps do not resolve your issue, consult the following resources:
- How to Share a Notion Database with NoteForms
- Detailed Troubleshooting Guide
For further assistance, feel free to contact NoteForms support.
By following this guide, you should be able to resolve most database connection issues and ensure your forms work seamlessly with Notion.
Updated on: 18/12/2024
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