Troubleshooting
I cannot find my Notion database
Why is my Notion table not listed when creating a new form? Find out how to share a table with our Notion integration.PopularHow to reset the connection with Notion?
Sometimes, the Notion API can be capricious, causing troubles. For instance sometimes, the database will not be found by our integration for some form submissions, even if you can see that the database is shared in Notion. When this happens, the best thing to do is to completely reset the connection between Notion and the NoteForms integration. Here's how to do that: Open your workspace settings OpSome readersI can't find NoteForms in Notion connections
Sometimes when you want to share a new database with NoteForms' integration, it does not show up. Here's what to do: Go to your workspaces page in NoteForms: NoteForms.com/settings/workspaces Click "Connect a workspace", even if your workspace is already connected Make sure to select the right workspace, and click "Select pages" ![](https://storageFew readersHow can I know if Notion is down?
Since our service is directly tied to Notion's performance you will want to know if Notion is having issues. Now you can log into your dashboard and if Notion is having issues you will see this notification: Clicking the warning notification will redirect you to Notion's Status page: There you'll be able to confirmFew readersRead our support articles in another language
Currently, we only have English help guides. You can auto-translate our help guides using Google Translate. We apologize for this inconvenience. To translate our Help Center please do the following: Head over to https://translate.google.com/ and click on the "Websites" tab. Put this link https://help.noteforms.com/en/ in the input field and click the blue arrow. The translated version of your sitFew readers
Password reset
How do I reset my password?
Go to NoteForms.com and click the "Forgot your password?" button. Enter your email and click "Send password reset link." When the success message comes up you can go and check your email.Few readersHow to Log in with Google on NoteForms?
Follow these steps to log in using your Google account: Go to the NoteForms login page. Under the “Log in to continue” button, click Sign in with Google. Select your Google account or enter your Google login details. That’s it—you’re now logged in with your Google account! 🚀Few readers
Database connection
How to disconnect my Notion workspace from NoteForms?
Here's how to disconnect a Notion workspace: Go to the workspace settings page of NoteForms. Hover the workspace of your choice with your mouse and click the red trash icon. Confirm (note that all data will be lost). Finally you need to remove our integration from your workspace settings, within Notion.Some readersWhere can I see my form responses?
All form submissions go to the Notion database you selected to create the form. You can view it by going to Notion.so and finding your database. You can also open it from NoteForms, by doing this: Go to NoteForms.com and log in. From "Your Forms" select the form whose responses you want to view. Click "Open Notion table" That's it. If you have logged into that workspace before,Some readersIs it possible to share/save a form submission to multiple Notion databases?
Unfortunately, this is not possible in NoteForms. A single form can only send submissions to one database. You can still use multiple forms with the same database, but one form cannot be connected to multiple databases at the same time. You can achieve this with external tools like Zapier or webhooks. Both options are available for Pro and Enterprise users in the form editor under Notifications & Integrations. ![](https://storage.crisp.chat/users/helpdesk/website/5d91dadd0b88a000/iFew readersHow to change the database connected to a form?
Changing the database connected to your form is very simple. Head over to NoteForms.com, log in, and click on the form that you want to edit. Click Edit Form. In the form editor, click Settings at the top of the page. Under General, click the database link below Notion Database. Select the database you want to connect. If your existFew readersWill my form submissions be stored in my Notion table?
Absolutely! In fact your form answers/submissions will only be stored inside your Notion databases. We value your privacy A LOT and we don't store the content of your Notion databases.Few readersWhat happens with submissions that don't reach my Notion database?
One of your submissions went through but you can't see it in Notion. Where is it? We only store form submissions in your Notion databases. None of the content submitted on your form is stored on our servers. The content is only owned by you or your company. So, if you don't store this info, what happens with submissions that don't reach my Notion database? | If an issue occurs when saving a form submission, we will send you an email with a CSV file containing your answers. If a foFew readersHow do I re-connect my Notion database?
Do this to re-connect your Notion database. Since our service is built on top of Notion, databases may be disconnected eventually if Notion has issues. No worries, submissions are never lost. You can learn more about why here. To re-connect your database please go to "You Forms" and click this option on the form you need to fix. ![](https://storage.cFew readers
Subscriptions and pricing
How to cancel my subscription?
You can cancel your subscription at anytime. To do to so: Go to the billing page Open billing dashboard Cancel subscription If the billing page only shows Manage Subscription in Stripe, or Stripe does not show a cancellation option, contact support and request a manual cancellation. If you have any feedback or suggestions for us, please don't hesitate to reach out. We're always striving to improve our service for our users. If your accounFew readersHow many forms can I create with the free plan?
There's no limit, you can create as many forms as you want. More info about our pricing here.Few readersHow does the free trial work?
You can use our core feature for free, or test our pro features with our 3 day free trialFew readersNGO discount
We do offer a 40% discount on all plans for NGOs. More information about this on this page.Few readersStudents & Academics discount
We do offer a 40% discount on all plans for students & academics. More information about this on this page.Few readersDoes NoteForms work with Notion's free tier?
NotionForms works perfectly with NotionForms free tierFew readersHow do I delete my NoteForms account?
Follow these steps to delete your NoteForms account. | Note: You can use NoteForms in our forever free plan by downgrading/canceling your account instead of deleting it. || Note 2: Please cancel your subscription before deleting the account. Log into NoteForms.com Click on your profile image and goFew readers
Billing
How to redeem a coupon code?
Learn how to redeem a NotionForms coupon codeSome readersWhat payment methods do we accept?
We accept most commonly accepted payment methods.Few readersHow can I get my NoteForms invoices?
Invoices are automatically emailed to you every month. Invoices are automatically emailed every month. || We invite you to update the email on file if needed or check you inbox's spam folder and mark our emails as "not spam" if they are going to spam. If needed, update the email on file or check your spam folder and mark our emails as "not spam". You can also retrieve your current or past invoices on your account's dashboard. You can also retrieve your current or past invoices from youFew readers